My Castle House - F.A.Q.



Below please find some of the more frequent questions that are often asked. If you have a question that has not been answered here, please feel free to contact us and we will be happy to provide you with answers.

  • Q. What is the layout of houses?

  • Q. What kind of parking is provided? Where can I park on Thursday afternoons?

  • Q. How far is each home from Disneyland? Can I walk?

  • Q. How much is it to park at Disneyland?

  • Q. Where can I get discounted Disneyland tickets?

  • Q. What are my payment options?

  • Q. What are your policies?

  • Q. What happens if I need to cancel?

  • Q. Check-in/check-out time? Can I drop off my bags early?

  • Q. How many is the maximum amount of people you allow to stay?

  • Q. What amenities are there? Is there any kind of food?

  • Q. What kids stuff do you have? What type of strollers?

  • Q. Do you have game rooms?

  • Q. What does it cost to heat the pool?

  • Q. How hot do we heat the pool?

  • Q. Can I heat the pool for part of our stay?

  • Q. Are there any extra fees?

  • Q. Can extra people come to the house?

  • Q. What is the neighborhood like? Is it safe? Do you have a security system?

  • Q. Is the backyard private?

  • Q. How far is the closest grocery store? Can I walk there?

  • Q. What other things are good to do in the area? Closest beach?

  • Q. Can I have a party/reception?

  • Q. Can I have things sent to the house?

  • Q. How do I get the key?

  • Q. What happens if something goes wrong while I’m at the house, who can I call?

  • Q. What toiletries do I need to bring? Do you provide soap, shampoo, laundry detergent etc?

  • Q. Do I have to clean before I leave?

  • Q. What if I left something behind?